Return Policy

Returns & Exchanges

Returns

We accept returns within 30 days of delivery. If more than 30 days have passed since your order was delivered, we're unable to offer a refund or exchange.

To be eligible for a return, your item must be:

  • Unworn, unwashed, and in the same condition you received it
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

Non-returnable items:

  • Gift cards
  • Items marked as final sale

Please do not send your purchase back to the manufacturer. To start a return, contact us at info@thefreedomteam.com and we'll set up the process with you.

Refunds

Once your return arrives and is inspected, we'll email you to confirm we've received it and let you know whether your refund has been approved. Approved refunds are processed to your original payment method within 2–5 business days

Late or missing refunds: If you haven't received your refund after 5 business days, first check your bank account again, then contact your credit card company — refunds can take additional time to officially post. If you've done this and still haven't received your refund, email us at info@thefreedomteam.com and we'll track it down.

Exchanges

We replace items that arrive defective or damaged. If you received a defective or damaged item, email us at info@thefreedomteam.com with your order number and a photo of the issue, and we'll ship a replacement at no cost to you.

Delivery time for replacement items varies by location.

Gifts

If your item was marked as a gift at purchase and shipped directly to you, you'll receive a gift credit for the value of your return once we receive the item.

If the item wasn't marked as a gift, or the gift giver had the order shipped to themselves first, the refund will go to the gift giver.

Return Shipping

You are responsible for return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it. The only exception is if we made an error or your item arrived defective or damaged — in that case, we cover everything.

For returns valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we can't guarantee we'll receive your returned item.