faq
Frequently Asked Questions
Ordering & Payment
We accept Visa, Mastercard, American Express, and PayPal. Your login and payment information are encrypted in transit, so your details stay secure.
Yes — you'll receive an order confirmation email right after checkout, and a second email with tracking information once your order ships.
We process orders quickly so they get to you as fast as possible, which means changes can only be made before your order goes into production. Once it's with our printers,
we're unable to edit it. Please double-check your size (size charts are on every product page), color, and quantity before submitting your order. If you catch a mistake,
email us right away at info@thefreedomteam.com and we'll do our best to help.
Email us immediately at info@thefreedomteam.com. Because orders move into production quickly, we can't always catch them in time.
If your order ships to an incorrect address, we'll resend it free of charge one time for domestic orders. For international orders, additional shipping charges will apply.
Shipping & Delivery
Carriers sometimes mark packages as delivered a day or two before they actually arrive. Please allow 24–48 hours after the delivery notification. If your order still hasn't shown up, contact us at info@thefreedomteam.com and we'll make it right.
Returns & Exchanges
- Items delivered within the last 30 days
- Unworn and unwashed items
- All original tags attached
- Original packaging intact
- Items marked as final sale
- Free gifts and promotional items
- Gift cards
- Original shipping charges (unless the error was ours)
Email our customer service team at info@thefreedomteam.com and we'll walk you through the process.
Once we receive and approve your return, we'll issue your refund or ship your replacement right away. Please allow 2–5 business days for your refund to appear or your new item to ship.